Arcelor Mittal Nippon Steel India Limited - Gujarat
43920491 tender for admin 2000152023 ifm services for am/ns residency new site 2000152023 10 10 10 operation,maintenance & housekeeping of 6 mon 20 management fees 6 mon email : tejal.thakkar@ext.amns.in contact : name : tejal thakkar item details : technical contact person mr. vasant patel mob. no. 7227043135 mr. saurabh virmani mob. no: 9772167000 mr. narinder lamba mob. no: 9909901133 ifm services for am/ns residency new site 2024 scope of work as per attached annexure description ifm charges amns residency new site cy 2024 (billing at actuals) ifm service apartment for gets & ojts for cy 2024 vendor responsibilities: the vendor will be responsible for providing the best infrastructure resources, facilities, and amenities at the hostel/external residency for a comfortable stay and managing ifm services 24x7x365 to support various utilities and infrastructure services at the premises. the detailed scope of work includes: common facility required in township: facilities at wellness centre: indoor games available in hostels: carom, badminton, chess, table tennis etc. air conditioned gym : standard gym with all modern equipment’s for cardio, weightlifting, body building & weight loos under certified gym instructor supervision with music system setup. outdoor games: a spacious open playground to enjoy various sports activities like cricket, football, volley ball, badminton etc. health care center: 24 x 7 standing emergency vehicle to support in respect to medical emergencies. hospital tie ups with nearby hospitals. first aid kit availability in each block and at main gate. guest services: provision for accommodating guests or visitors. (4 unit of 2 bhk fully furnished flat with drawing hall setup with ac and guest house service schedule) visitor management system for tracking and ensuring security. storage services: provision for storage of personal belongings in secure wardrobe or storage rooms. canteen facility: the canteen should have modern kitchen, serving healthy and hygienic food, and fruit juices, at approved rates to residents / employees of amns. fresh seasonal beverages and food items should be served in the canteen. seating capacity of 400. the canteen should have male and female restrooms that are clean and well equipped. the mess in each hostel has ro plant installed for providing clean drinking water. tv facility in the canteen/common area. the mess provides four meals a day. the menu is managed by the mess representatives based on resident page 2 of 8 arcelormittal nippon steel india limited am/ns hazira plant 27th km, surat hazira road,,hazira,394270,gujarat,india gstin 24aaace1741p1zn pan aaace1741p cin u27100gj1976flc013787 request for quotation number 6000115480 date 26.06.2024 submission date 03.07.2024 coll req no amns deals with oems directly. we are very well equipped in every way to import / buy our goods directly from oems from any part of the world in a professional manner. we also use the vast global networks of our parent companies where necessary. we do not welcome any contact from intermediaries or indian agents of vendors. we assure all oems that you do not need to engage anyone to manage your transactions with us.kindly respond to our rfqs and deal with our officials directly without involving any agents or intermediaries. offers of vendors who insist on involving intermediaries in dealings with us could be disqualified. contact for this rfq null pinky raval contact email pinky.craval@ext.amns.in materials / services please acknowledge receipt of the rfq and provide your best quote for below given rfq details. sr. no pr no. pr item rfq item services for line item quantity uom technical details other details feedback. food and snacks service in dining hall / canteen service standards the caterer must serve food and snacks in the dining hall. quality of food should be maintained at agreed levels. the food served shall always be warm till the last person has had their meal. the temperature of hot food being served should always be maintained above 65 degrees celsius or above, and cold food at 4 degrees celsius or below. service of food must always be carried out through bain marie, and additional food must be kept covered at all times. food service equipment must be cleaned and sanitized before service. food counters to be manned with uniformed service personnel with proper service gear. food counters must be kept clean at all times during and after service hours. adequate measures must be taken to control food wastage. water in the bain marie must be changed after the completion of every meal service. hot and cold foods, as well as raw and cooked foods, should not be stored or transported together. equipment provision all equipment related to canteen operations and kitchen setup, including cutlery and crockery, utensils, food preparation equipment, gas ranges, bain marie, etc., for approximately 1200 pax are under the vendors scope. equipment must be based on sample approval by the user team. maintenance and servicing vendor must ensure that all equipment is in good working condition. timely servicing and updates of equipment based on the latest technology must be conducted to maintain timely and quality food preparation. ensuring cleanliness and hygiene in the dining hall, kitchen area, and other service areas. adhering to the permissible list of consumables and brands provided by the client. paying for cooking gas cylinders used in food preparation. implementation of cashless transaction automation is required. menu and food quality: the caterer shall maintain a high standard of catering with regards to the quality and purity of food items, cleanliness in preparation, and courtesy of services. all food items shall be of standard brands and agmark/isi certified as per the permissible item list provided by the client. consumables item ,,brand ,, salt ,,iodized salt tata/annapurna/nature fresh ,, spices ,,mdh, everest,, ketchup ,,maggi, kissan,, oil (sunflower),, sundrop, fortune,, pickle ,,mother’s, nilon’s,, atta ,,aashirvad, pillsbury ,, butter ,,amul, britannia, sumul,, bread ,,harvest / britannia make ,, jam ,,kissan, maggi,, milk ,,pasteurized / toned milk of vijay dairy, amul or sumul. ,, paneer ,,amul / sumul paneer ,, page 3 of 8 arcelormittal nippon steel india limited am/ns hazira plant 27th km, surat hazira road,,hazira,394270,gujarat,india gstin 24aaace1741p1zn pan aaace1741p cin u27100gj1976flc013787 request for quotation number 6000115480 date 26.06.2024 submission date 03.07.2024 coll req no amns deals with oems directly. we are very well equipped in every way to import / buy our goods directly from oems from any part of the world in a professional manner. we also use the vast global networks of our parent companies where necessary. we do not welcome any contact from intermediaries or indian agents of vendors. we assure all oems that you do not need to engage anyone to manage your transactions with us.kindly respond to our rfqs and deal with our officials directly without involving any agents or intermediaries. offers of vendors who insist on involving intermediaries in dealings with us could be disqualified. contact for this rfq null pinky raval contact email pinky.craval@ext.amns.in materials / services please acknowledge receipt of the rfq and provide your best quote for below given rfq details. sr. no pr no. pr item rfq item services for line item quantity uom technical details other details tea ,,wagh bakri, tata<(>,<)>,, coffee ,,nescafe, rich bru ,, biscuits ,,britannia or parle,, ice cream,, amul – all varieties ,, mixtures/chips ,,haldiram /balaji/ lays,, mineral water ,, kinley / bisleri ,, besan, dal ,,rajdhani / fortune ,, rice ,,basmati / tibar,, cold drinks ,,pepsi / coke brands,, juices ,,real / tropicana ,, additional services: the caterer shall provide special lunch/dinner in buffet style whenever required, as per the dates indicated by the client. the menu for special events shall be prepared in consultation with the client. the caterer shall ensure the cleanliness and maintenance of the catering premises both inside and outside without any extra charges to the client. compliance and regulations: the caterer shall comply with all government regulations and obtain all necessary licenses and clearances for running the catering services. the caterer shall be responsible for payment of wages to canteen staff as per labor laws. purchase and procurement: the caterer shall procure raw materials from reputable suppliers and ensure the quality and safety of the ingredients. all raw materials shall be received in a separate storeroom and checked for quality and expiration dates. hygiene and cleanliness: the caterer shall maintain personal hygiene of all food handlers and provide them with appropriate training. the caterer shall ensure cleanliness in the food preparation area, including regular cleaning and sanitization of all food contact surfaces. pest control and sanitization: the caterer shall adopt pest control measures and daily sanitization procedures, with a schedule displayed for reference. emergency and exigency support clause in the event of an emergency or exigency situation, the contractor agrees to provide necessary support and cooperation beyond the defined scope of work. failure to cooperate during critical times may result in disadvantages in contract continuity or renewal. the contractor shall clearly define emergency and exigency situations and shall mandatorily facilitate necessary support during such periods to ensure continuity of operations as usual. any indiscipline or disruptive behaviour experienced or witnessed by any contractor staff will result in immediate expulsion from the premises. the unit manager of the site is responsible for attending to staff related emergencies and maintaining disciplinary order. financial terms: the caterer shall be responsible for all taxes and fines imposed by government authorities related to the catering services. food charges will be paid directly by the user. the client shall pay the caterer as per the agreed upon rates and terms for the catering services provided. accommodation and transportation of all canteen staff is entirely in vendor’s scope. penalty as decided by administration department, will be imposed on the page 4 of 8 arcelormittal nippon steel india limited am/ns hazira plant 27th km, surat hazira road,,hazira,394270,gujarat,india gstin 24aaace1741p1zn pan aaace1741p cin u27100gj1976flc013787 request for quotation number 6000115480 date 26.06.2024 submission date 03.07.2024 coll req no amns deals with oems directly. we are very well equipped in every way to import / buy our goods directly from oems from any part of the world in a professional manner. we also use the vast global networks of our parent companies where necessary. we do not welcome any contact from intermediaries or indian agents of vendors. we assure all oems that you do not need to engage anyone to manage your transactions with us.kindly respond to our rfqs and deal with our officials directly without involving any agents or intermediaries. offers of vendors who insist on involving intermediaries in dealings with us could be disqualified. contact for this rfq null pinky raval contact email pinky.craval@ext.amns.in materials / services please acknowledge receipt of the rfq and provide your best quote for below given rfq details. sr. no pr no. pr item rfq item services for line item quantity uom technical details other details caterer (annexure 1) scope of work: the facility management company will be responsible for the overall management and operation of the hostel facilities. this includes but is not limited to maintenance, housekeeping, security, catering, and other related services required for the smooth functioning of the hostel. housekeeping services: regular cleaning of rooms daily and common area twice a day. bed linen changes (weekly). laundry services (in house or outsourced). utilities: inclusive of cable connection, electricity, water, and gas supply. safety and security: secure entry and exit points with company id card only to resident and gate entry register to be maintained. fire safety measures including smoke detectors and fire extinguishers. cctv cameras at common places and entry/exit points for safety. cctv operation: ensure proper operation and regular backup of cctv recordings. provide support for cable connections and maintenance as required. government liaisoning and compliances for serviced apartments: ensuring compliance with government regulations and maintaining liaison with relevant authorities is crucial for the smooth operation of serviced apartments. this involves obtaining the necessary licenses, adhering to safety and health standards, following labor laws, and staying updated with tax and financial obligations. regular audits and updates to compliance measures help in maintaining high operational standards and avoiding legal complications. fire safety: comply with fire safety regulations, including obtaining a no objection certificate (noc) from the fire department, and ensuring the installation and maintenance of fire safety equipment. health department clearance: obtain clearance from the local health department, ensuring adherence to hygiene and sanitation standards. waste management: adhere to local regulations regarding waste segregation, disposal, and management. water and air pollution control: comply with pollution control norms and obtain necessary permits from the state pollution control board. food safety license: obtain a food safety and standards authority of india (fssai) license if providing food services. health and sanitation inspection: regular health inspections and compliance with food safety norms. property insurance: insure the property against damages, natural disasters, and other risks. liability insurance: obtain liability insurance to cover potential legal liabilities from accidents or injuries on the premises. maintenance services: regular maintenance and repair services for electrical, plumbing, and other issues. availability of on call maintenance staff for immediate assistance. administrative services: on site or on call property manager for addressing resident queries and concerns. reception or concierge service for assistance with various needs. wardens (gents and ladies) at site: minimum qualification: graduate in any field. relevant experience: more than 6 years. page 5 of 8 arcelormittal nippon steel india limited am/ns hazira plant 27th km, surat hazira road,,hazira,394270,gujarat,india gstin 24aaace1741p1zn pan aaace1741p cin u27100gj1976flc013787 request for quotation number 6000115480 date 26.06.2024 submission date 03.07.2024 coll req no amns deals with oems directly. we are very well equipped in every way to import / buy our goods directly from oems from any part of the world in a professional manner. we also use the vast global networks of our parent companies where necessary. we do not welcome any contact from intermediaries or indian agents of vendors. we assure all oems that you do not need to engage anyone to manage your transactions with us.kindly respond to our rfqs and deal with our officials directly without involving any agents or intermediaries. offers of vendors who insist on involving intermediaries in dealings with us could be disqualified. contact for this rfq null pinky raval contact email pinky.craval@ext.amns.in materials / services please acknowledge receipt of the rfq and provide your best quote for below given rfq details. sr. no pr no. pr item rfq item services for line item quantity uom technical details other details age range: 30 to 40 years. responsibilities: overseeing the day to day operations of the hostel. ensuring the safety and well being of residents. handling resident concerns and complaints. coordinating with other staff members for effective management. property manager: bachelors degree in business administration, real estate management, or related field (preferred). minimum of 8 10 years of experience in property management. strong knowledge of property management principles and practices. age range: 30 to 40 years overseeing the overall management of the property. to abide by the scope of work order t<(>&<)>c coordination with vendors and contractors for maintenance and repair work. ensuring compliance with regulations and safety standards. the position may require occasional evening or weekend availability to address property emergencies or attend meetings. assistant manager: minimum qualification: graduate in any field. relevant experience: 4 to 6 years assisting the property manager in daily operations. handling administrative tasks such as record keeping and reporting. assisting with resident communication and conflict resolution. supporting other staff members as needed. help desk service (24 x 7) high school diploma or equivalent; college degree preferred. prior customer service experience, preferably in property management or a related field. strong organizational and multitasking abilities provide exceptional customer service to residents and guests, addressing inquiries and service requests promptly and professionally. manage incoming calls and emails, triaging requests and escalating urgent matters to the appropriate personnel. maintain accurate and up to date records of all resident interactions and service requests. conduct regular follow ups with residents to ensure satisfaction and address any outstanding concerns. assist with property inspections and ensure compliance with safety and property management standards. housekeeping supervisor: relevant experience: 3 to 5 years supervising housekeeping staff to ensure cleanliness and hygiene standards are met. scheduling cleaning tasks and maintaining cleaning supplies. training new housekeeping staff. conducting regular inspections to ensure quality standards are maintained. regularly clean the lift interior, including the walls, floor, and control panel. ensure that all surfaces are free of dirt, and dust. housekeeping staff: perform cleaning duties as assigned, maintaining cleanliness in common areas, bathrooms, and resident rooms. report maintenance issues to the supervisor and assist with laundry services if required. common area upkeep services dry and wet mopping of all accommodation daily including floor washroom and other adjacent area. deep cleaning with scrubbing machine to be done monthly once for each accommodation. dry mopping of all utility areas. staircase terrace, parking area lobby porch cleaning to be done. the terrace be cleaned once in 15 days. during monsoon the cleaning work page 6 of 8 arcelormittal nippon steel india limited am/ns hazira plant 27th km, surat hazira road,,hazira,394270,gujarat,india gstin 24aaace1741p1zn pan aaace1741p cin u27100gj1976flc013787 request for quotation number 6000115480 date 26.06.2024 submission date 03.07.2024 coll req no amns deals with oems directly. we are very well equipped in every way to import / buy our goods directly from oems from any part of the world in a professional manner. we also use the vast global networks of our parent companies where necessary. we do not welcome any contact from intermediaries or indian agents of vendors. we assure all oems that you do not need to engage anyone to manage your transactions with us.kindly respond to our rfqs and deal with our officials directly without involving any agents or intermediaries. offers of vendors who insist on involving intermediaries in dealings with us could be disqualified. contact for this rfq null pinky raval contact email pinky.craval@ext.amns.in materials / services please acknowledge receipt of the rfq and provide your best quote for below given rfq details. sr. no pr no. pr item rfq item services for line item quantity uom technical details other details to be done on a weekly basis. upkeep of all utilities by way of cleaning all equipment. cleaning of toilets and sanitary fittings in common accommodation as well as common area and office. all cleaning related logbooks, checklists, material and staff monitoring systems. dry moping of the approach areas to be done daily. cleaning of light fixtures on monthly basis removal of cobwebs to be done on a weekly basis. polishing of brass / copper fixtures to be done on monthly basis. cleaning and upkeep of all signage, hoardings etc. to be done weekly. cleaning of mirrors, glass doors, glass windows, etc. to be done on a weekly basis. garbage collection from individual unit. ensuring the segregated garbage collection from all accommodations emptying all waste bins, ashtrays (if applicable) from all accommodations, and washing or wiping them clean with damp cloth, all waste from wastepaper baskets will be collected and deposited in the building’s waste containers. cleaning of roads to be carried out. housekeeping & horticulture equipment required bare minimum at site: vacuum cleaners (dry and wet) 3 nos. single disk machine – 4 nos. high pressure washers – 2 nos. shovels and spades – as per requirement pruning shears and scissors – 2 nos. watering cans and hoses – 2 nos. lawn mowers (manual) – 2 nos. hedge trimmers – 2 nos. grass trimmers/edgers – 2 nos. horticulture (soft landscape): maintain all plants (grass, ground cover, bushes, and trees) through irrigation, fertilization, pruning, de weeding and disinfection. overall upkeep of landscaped areas. (daily) watering of all trees, shrubs, climbers , ground covers , ornamental & potted plants. (daily) to carry out all necessary activities to maintain the plants in good health and condition. (daily) replace any dead plant material with the same species and maturity as neighbouring plants. pest control: conduct rodent control and general disinfestation of all common areas and accommodations periodically (twice a week) ensure proper mosquito, bedbug, cockroach etc control measures. (twice a week) vendor management responsibilities: define roles and responsibilities of the property management team, including front desk operations, complaint management, reservations, check ins/check outs, guest services, security measures, inventory management, financial reporting, maintenance, vendor management, mis management, amc management, laundry management, and courier/postal service management. handle billing management and ensure compliance with health, safety, and environmental regulations. electricity supply and distribution panel system: manage power/electricity distribution systems for common area equipment and staff accommodations. maintain records of electricity consumption and coordinate preventive maintenance with amc vendors. monthly electricity bill payment and monthly reimbursement claim. page 7 of 8 arcelormittal nippon steel india limited am/ns hazira plant 27th km, surat hazira road,,hazira,394270,gujarat,india gstin 24aaace1741p1zn pan aaace1741p cin u27100gj1976flc013787 request for quotation number 6000115480 date 26.06.2024 submission date 03.07.2024 coll req no amns deals with oems directly. we are very well equipped in every way to import / buy our goods directly from oems from any part of the world in a professional manner. we also use the vast global networks of our parent companies where necessary. we do not welcome any contact from intermediaries or indian agents of vendors. we assure all oems that you do not need to engage anyone to manage your transactions with us.kindly respond to our rfqs and deal with our officials directly without involving any agents or intermediaries. offers of vendors who insist on involving intermediaries in dealings with us could be disqualified. contact for this rfq null pinky raval contact email pinky.craval@ext.amns.in materials / services please acknowledge receipt of the rfq and provide your best quote for below given rfq details. sr. no pr no. pr item rfq item services for line item quantity uom technical details other details gas supply system operation and maintenance: maintain records of gas consumption and coordinate preventive maintenance with amc vendors. monthly gas bill payment and monthly reimbursement claim. water supply system operation and maintenance: ensure water supply and availability of water to resident round the clock. manage water supply pumps and control panels according to manufacturers manuals. coordinate with oem and amc vendors for inspections and fault rectification. stp/wtp operation and maintenance: operate stp/wtp plants to treat wastewater and maintain related pumps, panels, and filters. monitor water quality parameters and coordinate timely inspections with o<(>&<)>m vendors. split acs system operation and maintenance: ensure optimal operation and preventive maintenance of comfort acs. conduct regular cleaning, inspection, and servicing as per sops and oem guidelines. vendors should ensure best usage of comfort acs in accommodation & office. earthing maintenance: ensure earth resistance is within specified limits and maintain regular watering of earth pits. lighting maintenance: ensure proper operation and timely repair or replacement of faulty lights. maintain lighting inventory and conduct monthly inspections. plumbing services: attend to water supply complaints and repair leakages promptly. all complaints need to address within 24 to 48 hrs. maintain records of inventory and conduct regular cleaning of tanks and drainage systems. water geyser: check and maintain water heater temperature settings and flush out sediment regularly. ensure timely repair and maintenance through amc vendors. home appliance / white goods maintenance: attend to complaints related to home appliances and ensure regular servicing through service providers. carpentry work: handle minor carpentry and maintenance work for staff accommodations and common areas. garbage disposal to co ordinate with authorized garbage lifting authorities and supervise that wet, disposable and non disposable garbage are segregated and disposed off accordingly. indoor sports facility maintenance: maintain operational fitness of assets, including gym equipment, and ensure cleanliness and decorum of the facility. test and checks: conduct environmental tests for water, air, etc., and maintain necessary documentation. page 8 of 8 arcelormittal nippon steel india limited am/ns hazira plant 27th km, surat hazira road,,hazira,394270,gujarat,india gstin 24aaace1741p1zn pan aaace1741p cin u27100gj1976flc013787 request for quotation number 6000115480 date 26.06.2024 submission date 03.07.2024 coll req no amns deals with oems directly. we are very well equipped in every way to import / buy our goods directly from oems from any part of the world in a professional manner. we also use the vast global networks of our parent companies where necessary. we do not welcome any contact from intermediaries or indian agents of vendors. we assure all oems that you do not need to engage anyone to manage your transactions with us.kindly respond to our rfqs and deal with our officials directly without involving any agents or intermediaries. offers of vendors who insist on involving intermediaries in dealings with us could be disqualified. contact for this rfq null pinky raval contact email pinky.craval@ext.amns.in materials / services please acknowledge receipt of the rfq and provide your best quote for below given rfq details. sr. no pr no. pr item rfq item services for line item quantity uom technical details other details reporting/deliverables: provide daily, monthly, and quarterly reports on operations, maintenance, complaints, audits, and training activities. health safety and environment: develop work procedures, conduct risk assessments, and ensure compliance with safety regulations. implement a training program for staff development. ensure, by means of inspection, operation, tests that the fire fighting system, electrical services, machines and equipment, tools & tackles are functioning safely and will give undertaking in writing to the client every month. financial terms: the vendor shall be responsible for all taxes and fines imposed by government authorities related to the ifm services. charges related to monthly utility bill should be paid to respective government agency and take reimbursement on actuals receipt along with monthly bill submission by vendor. billing will be done on per pax basis inclusive of all end to end services delivery based on actual number of staff staying in respective month. penalty: shortage of material: rs. 5000 or actual cost deduction for material shortage. shortage of manpower: in case of a shortfall in agreed deployment. warning in writing. penalty on basis of actual attendance per month on ifm service – performance range,,penalty amount,, 100 98 percent,,3%,, 98 96 percent,,5%,, 96 94 percent,,8%,, 94 90 percent,,15%,, 90 85 percent,,20%,, 85 80 percent,,25%,, less than 80 percent,,30%,, quantity 6 unit month description management fee @__% at actuals quantity 6 unit month ...