Tender For Spr-27021256 - Canteen Operations Fees For Hsm-2 & Bf-3 27021256 10 10 90 RELIEVER W/OFF (6) 36 MON 20 COOK (2) 12 MON 10 SUPERVISOR (4) 24 MON 70 STEWARD (6) 72 MON 50 UTILITY HAND (4) 24 MON 30 ASSISTANT COOK (4) 24 MON 40 ROTI MAKER (4) 24 MON 60 CASHIER (2) 12 MON 80 HOUSEKEEPER (6) 36 MON 100 Vehicle with Driver (2) for 24 hrs 12 MON Email : taranum.s@ext.amns.in Contact : Name : s Taranum Item Details : Scope of Work- Vendor: Guidelines for the Vendor The vendor will supply manpower for canteen services at HSM-2 <(>&<)> BF-3 Canteen. The services provided include Breakfast, Lunch, Evening Snacks, Dinner, Midnight Snacks, and Plant Tea Service. The vendor is responsible for the following roles: • Supervisor: 4 • Cook: 2 • Assistant Cook: 4 • Roti Maker: 4 • Utility Hand: 4 • Cashier: 2 • Steward: 12 • Housekeeper: 6 • Reliever with Weekly Off: 6 SERVICES WITH SERVICE LEVEL AGREEMENTS Canteen Catering: • Apart from breakfast/lunch/dinner other services like morning tea/evening snacks / early morning snacks/night tea or any other food services to be served at all the cafeterias or other designated places. • Any type of food/snacks provided in meetings/training/shutdown/breakdown / events by the canteen contractor will be billed to the company as per the Officer-in-charge instructions. • Timely tea <(>&<)> snack services need to cater to various tea points as directed by the Officer in charge apart from cafeteria operation across the plants. • Parcel food services needs to be provided in food-graded disposables on desk for those employees who cannot leave their workstations during their emergency duties as per Officer-in-charge instructions. • Caterer must ensure availability of various dry snacks in all canteens under his purview. Expiry of any such items to be monitored and availability of multiple range of items must be there. Sample Food Menu: Sr. No. Service Description of Items 1 Staff Lunch/Dinner (Vegetarian) – a week. (Note: The menu would not be repeated in the entire week <(>&<)> Paneer preparation twice a week in a variety) Lunch Menu (Sample):- • Salad- 20 Gms (Carrot / Tomato / Cucumber/ Beetroot / Radish with Lemon, Chana Chat, Fruit Chat, etc.) • Poori 6 No’s / Roti 4 No’s/ paratha 2 No’s – 100 Gms • Pickle/Chutney - 15 Gms • Two Veg. Curries (one gravy and one dry)- 100 Gms Each • Dal item (Fried Dal, Mixed Dal with vegetables, Rajma /Sambar / Kadhii, Etc.) variety of dal- 120 Gms Page 2 of 12 ArcelorMittal Nippon Steel India Limited AM/NS HAZIRA PLANT 27th KM, Surat-Hazira Road,,HAZIRA,394270,Gujarat,India GSTIN 24AAACE1741P1ZN PAN AAACE1741P CIN U27100GJ1976FLC013787 Request for Quotation Number 6000117691 Date 29.07.2024 Submission Date 05.08.2024 Coll Req No AMNS deals with OEMs directly. We are very well equipped in every way to import / buy our goods directly from OEMs from any part of the world in a professional manner. We also use the vast global networks of our parent companies where necessary. We do not welcome any contact from intermediaries or Indian Agents of vendors. We assure all OEMs that you do not need to engage anyone to manage your transactions with us.Kindly respond to our RFQs and deal with our officials directly without involving any agents or intermediaries. Offers of vendors who insist on involving intermediaries in dealings with us could be disqualified. Contact for this RFQ null Ragini Mishra Contact Email Ragini.Mishra@ext.amns.in MATERIALS / SERVICES Please acknowledge receipt of the RFQ And provide your best quote for below given RFQ details. SR. No PR No. PR Item RFQ Item Services for line Item Quantity UOM Technical Details Other Details • Rice (Jeera Rice, Pulao, Fried Rice, Biryani)- 180 Gms • Curd (Plain curd, Boondi Raita, Mix Veg Raita) – 50 Gms • Papad – 1 No. • Dessert Item - Sweet Dish / Ice Cream / seasonal Fruit Salad /Fruits(Any Single item – 30 Gms) Milk base, Gram flour base, Maida base <(>&<)> sugar base 2 Associates Lunch/Dinner (Note: The menu would not be repeated in the entire week) Lunch Menu (Sample):- • Salad –Onion – 20 Gms • Poori – 4 No. / Roti – 2 No (50 Gms). • One Veg. Curries (one .gravy/dry) – 100 Gms • Dal Items (Fried Dal, Mixed Dal with vegetables, Rajma / Chole) variety of dal – 120 Gms • Rice (jeera Rice, steam rice – 350 Gms 3 Executive Lunch / Dinner • Salad – 20 Gms (Carrot / Tomato / Cucumber/ Beetroot / Radish with Lemon, Chana Chat, Fruit Chat, etc.) • Poori- 6 No./ Roti-4 No. / Paratha – 3 No. • Pickle/Chutney – 15 Gms Two Veg (one gravy and one dry rich preparation • Specially – 100 Gms Each Paneer/egg • Dal item – 100 Gms (Fried Dal, Mixed Dal with vegetables, Rajma /Sambar/Kadi, etc.) variety of dal • Rice - Gms (jeera Rice, Pulao, Fried Rice, Biryani) • Curd – 50 Gms (Plain curd, Boondi Raita, Mix Veg Raita) • Papad- 1 No. • Chaas/butter milk – 200 Ml • Dessert - 30 Gms Sweet Dish / Ice Cream / Fruit Salad /Fruits(Any Single item- – Milk base, Gram flour base, Maida base <(>&<)> sugar base 4 Breakfast (single item) Idly- 130 Gms/ Wada – 130 Gms / Paratha- 100 Gms / Puri-Bhaji (80 Gms + 20 Gms each Poori,5 No.) or equivalent 5 Evening/Night Snacks Snacks like Samosa/Kachori/Bread Pakoda – 120 Gms or equivalent 6 Special Festivals Food in All Canteens Theme food shall be rich food and can be Rajasthani / Guajarati / Maharashtrian /Continental / Chinese /North Indian etc.<(>&<)> items as approved by Officer-in-charge (7-8 Nos. per year) Schedule <(>&<)> Menu The catering services need to be provided to the Staff, Guests/Visitors as per the following schedule and menu:- Description Time of service Service Breakfast (Note: The menu would not be repeated except for regular a la carte items 7.30 am to 9.00 am Breakfast Menu Lunch (Vegetarian) (The above services are to be served at different locations at Site and at Cafeteria) 12.00 pm to 2.00 pm Lunch Menu Evening snacks with Tea/Coffee 3.00pm-3.30pm Evening/Night Snacks Dinner (Vegetarian) (The above services are to be served at different locations at Site and at Cafeteria) 7.30 PM to 9.30 PM Dinner Menu (Sample) Night Snacks <(>&<)> tea services 11.00pm to 11.30pm <(>&<)>k 2.00 am to 02.30 am Evening/Night Snacks (Sample) Dining Hall of Cafeteria/Various Location The caterer must serve the food / Snacks in dining hall and satellite Page 3 of 12 ArcelorMittal Nippon Steel India Limited AM/NS HAZIRA PLANT 27th KM, Surat-Hazira Road,,HAZIRA,394270,Gujarat,India GSTIN 24AAACE1741P1ZN PAN AAACE1741P CIN U27100GJ1976FLC013787 Request for Quotation Number 6000117691 Date 29.07.2024 Submission Date 05.08.2024 Coll Req No AMNS deals with OEMs directly. We are very well equipped in every way to import / buy our goods directly from OEMs from any part of the world in a professional manner. We also use the vast global networks of our parent companies where necessary. We do not welcome any contact from intermediaries or Indian Agents of vendors. We assure all OEMs that you do not need to engage anyone to manage your transactions with us.Kindly respond to our RFQs and deal with our officials directly without involving any agents or intermediaries. Offers of vendors who insist on involving intermediaries in dealings with us could be disqualified. Contact for this RFQ null Ragini Mishra Contact Email Ragini.Mishra@ext.amns.in MATERIALS / SERVICES Please acknowledge receipt of the RFQ And provide your best quote for below given RFQ details. SR. No PR No. PR Item RFQ Item Services for line Item Quantity UOM Technical Details Other Details hall and all distribution point at site. i. Quality of food should be maintained at agreed levels. The food served shall always be warm till the last person has had their meal. ii. The temperature of hot food being served should always be maintained above 65 degrees Celsius or above and cold food at 4 degrees Celsius or below. iii. Service of food always to be carried out through bain-marie, additional food must be kept always covered, iv. 01 Stand-by vehicle (covering all canteens) with back-up food should be available at identified canteen location of plant. v. Drinking Water is to be served on table at all the Canteens. Jugs and Water Glasses to be kept on individual tables. vi. Food service equipment’s must be cleaned and sanitized before service vii. Food counters to be manned with uniformed service personnel with proper service gear. viii. Food counters must be always kept clean during and after service hours ix. Adequate measures to be taken to have control on wastage of food x. Water from Bain Marie to be changed post completion of every meal service. xi. All food should be transported in properly covered containers in closed body vehicles. xii. Hot <(>&<)> Cold foods, Raw <(>&<)> Cooked foods should not be stored together or transported together. xiii. Dispatch temperatures and receiving temperatures of all such foods should be monitored and recorded. xiv. Vehicle used for Transport should be lined with SS sheets should be cleaned and sanitized after every food delivery. A cleaning log should be maintained for the same and presented to Officer-in-charge on weekly basis. Complete maintenance of all kitchen equipment’s / gas ranges / all kind of fridges related to canteen operations / Exhaust Systems of all HSM-2 <(>&<)> BF-3 / bain-marie or any other equipment which is provided by AMNS for canteen operations will be in Caterer’s scope, including any new kitchen equipment provided by AMNS. Staffing Approach: a) Propose a staffing schedule that includes shifts scheduled to perform the services based on the on-site management team specifications <(>&<)> expectation. b) Job description for each of the above category to be specifically defined and provided to Officer In-Charge signed by the Caterer. c) Recruitment of Unit Managers/Assistant Managers/Chef <(>&<)> Supervisory level staff will be screened by the Officer In charge after which the staff to be deployed for duty. d) The unit manager should be a professional graduate with a minimum working experience of 10+ years in looking after the services of industrial canteens. e) Assistant managers must be also equally qualified and ideally graduate. They must have a minimum working experience of 5+ years in the food services and catering segment and well presentable. f) Supervisors should posse’s minimum 10+2 as education criteria with an industrial supervisory experience of 3+ years. g) The caterer must ensure that all their service and kitchen staff is well groomed always and presentable with neat and clean uniforms always. h) Internal Escalation Matrix to be prepared by the Caterer for resolution of grievances. i) Define personnel replacement/recruitment policy when existing staff have been transferred, terminated, or resigned. j) Should be registered under the Contract Labour Act if required and be open to regular inspection and audit on statutory and regulatory compliance by AM/NS India Page 4 of 12 ArcelorMittal Nippon Steel India Limited AM/NS HAZIRA PLANT 27th KM, Surat-Hazira Road,,HAZIRA,394270,Gujarat,India GSTIN 24AAACE1741P1ZN PAN AAACE1741P CIN U27100GJ1976FLC013787 Request for Quotation Number 6000117691 Date 29.07.2024 Submission Date 05.08.2024 Coll Req No AMNS deals with OEMs directly. We are very well equipped in every way to import / buy our goods directly from OEMs from any part of the world in a professional manner. We also use the vast global networks of our parent companies where necessary. We do not welcome any contact from intermediaries or Indian Agents of vendors. We assure all OEMs that you do not need to engage anyone to manage your transactions with us.Kindly respond to our RFQs and deal with our officials directly without involving any agents or intermediaries. Offers of vendors who insist on involving intermediaries in dealings with us could be disqualified. Contact for this RFQ null Ragini Mishra Contact Email Ragini.Mishra@ext.amns.in MATERIALS / SERVICES Please acknowledge receipt of the RFQ And provide your best quote for below given RFQ details. SR. No PR No. PR Item RFQ Item Services for line Item Quantity UOM Technical Details Other Details k) Service Provider should have all valid and subsisting licenses, approvals, and registrations to be able to provide the Services. l) Penalty will be levied on deviation of the above and will be decided by Officer In-Charge. m) The Contractor shall ensure the observance of discipline by its Personnel and shall also ensure that the Personnel will not commit any theft, fraud, misappropriation, mischief, or any misconduct at the Premises, or pick up fights and quarrels with the employees of the Company. In addition to this, in the event of theft, fraud, misconduct, pilferage, etc. by its Personnel the Company is entitled to recover actual amount involved in such theft, fraud, misconduct, pilferage, etc plus 25% of the actual amount involved which shall be additionally recovered/ deducted from the Contractor/ Contractors bill. n) The contractor must provide AMNS a written undertaking on the character and conduct of workmen recruited by them. All their workman must be service oriented and of high morale and conduct. • A high standard of catering shall be maintained for all items with due regard to quality and purity of food stuff, quality and quantity of dishes, cleanliness in preparation and handling of food items and utmost courtesy of services. All the materials used in preparation for food items should be of standard brands which should be similar to central Kitchen. Double refined first quality sunflower oil should be used for cooking. All food items should be Agmark/ISI certified and branded guideline given by officer in charge. • Caterer will have to pay for the cooking gas supplied through Gujarat Gas by AM/NS INDIA LIMITED as per the monthly consumption in the meter bill. The electricity and water connection will be provided by AM/NS INDIA LIMITED • The caterer would have to provide additional manpower for special events as required without hampering regular operation and the caterer would also have to provide substitutes, if their regular staff proceeds on leave, etc. The caterer is equired to arrange additional crockery / cutlery material, etc. at his own cost as required for the special events of the in consultation with the Officer-in-charge. • The caterer shall provide special lunch / dinner in buffet style whenever required as per the dates indicated in the canteen or in the lawn or any other place in the premises/out of the premises as indicated by Officer-In-charge. The menu for the same shall be prepared in consultation with the officer -in-charge. Apart from the items indicated in the menu, the caterer must supply on demand additional items for special lunch / dinner or snacks at the rates mutually agreed (wherever no rate is quoted). • The caterer should arrange for cleaning of the Dining Hall inside <(>&<)> outside, the kitchen area, toilets and washing area and any other area under his control regularly and immediately after any service is rendered. The Caterer should provide liquid hand wash (Dettol / Lifebuoy) provision, including dispenser, near hand wash basin areas before any of the service rendered. • The caterer should ensure that the entire catering premises in <(>&<)> out are kept clean and hygienic, without any extra charges to AMNS. • Segregation of garbage shall be the responsibility of the Caterer. Garbage to be stored appropriately at identified location. Dry and wet waste to be separately kept. Ear marked bins to be made available by the caterer in all locations. • The caterer should provide identity cards and uniforms to all his staff at his cost and ensure that all the catering staff wears clean uniforms, as prescribed. The head gear for cooking and service staff in the catering area are also to be provided by the Caterer. Strict personal hygiene must be observed. Separate uniforms need to be provided for different categories of staff viz. cleaners, servers, supervisors, etc. • The Contractor must provide with necessary ISI approved safety materials such as hand gloves, safety shoes, helmet, etc. at his own cost to the persons those will be serving food at field service points. Page 5 of 12 ArcelorMittal Nippon Steel India Limited AM/NS HAZIRA PLANT 27th KM, Surat-Hazira Road,,HAZIRA,394270,Gujarat,India GSTIN 24AAACE1741P1ZN PAN AAACE1741P CIN U27100GJ1976FLC013787 Request for Quotation Number 6000117691 Date 29.07.2024 Submission Date 05.08.2024 Coll Req No AMNS deals with OEMs directly. We are very well equipped in every way to import / buy our goods directly from OEMs from any part of the world in a professional manner. We also use the vast global networks of our parent companies where necessary. We do not welcome any contact from intermediaries or Indian Agents of vendors. We assure all OEMs that you do not need to engage anyone to manage your transactions with us.Kindly respond to our RFQs and deal with our officials directly without involving any agents or intermediaries. Offers of vendors who insist on involving intermediaries in dealings with us could be disqualified. Contact for this RFQ null Ragini Mishra Contact Email Ragini.Mishra@ext.amns.in MATERIALS / SERVICES Please acknowledge receipt of the RFQ And provide your best quote for below given RFQ details. SR. No PR No. PR Item RFQ Item Services for line Item Quantity UOM Technical Details Other Details • Cleaning of the plates and utensils should be done with hot water, soapy water and with proper cleaning agents. All utensils should be cleaned and dried prior each service. Government Regulations • While at service with AMNS India, all taxes, fines if any imposed by the government authorities shall be paid by the contractor. • The contractor shall obtain all statutory permission / clearances from the concerned authorities with respect to running of canteen services in organization. Such as food preparation license from food inspector under Presentation of Food Adulteration Act. • The contractor shall be fully responsible for payment of wages to Canteen staff as per minimum wages act/other labor laws/acts • An attendance register needs to be maintained at HSM-2 <(>&<)> BF-3 Canteen for all the staffs • Employee provident fund and other miscellaneous act, Workman compensation act or any other government act as applicable needs to be followed. Canteen Burner Cleaning: • The Contractor shall carry out the cleaning / servicing of canteen burners on regular basis by deploying a skilled worker who is conversant with the burners and other related facilities as per the scope of work given below: • Remove and clean all the burners in the canteen one by one and ensure that the burner tips are clear from all dust and other foreign materials before fixing it back on regular basis. • Remove/clear the choke from the LPG Gas line to facilitate free flow of gas to burners. • Any emergency jobs which cropped up after the stipulated General Shift Hours shall be attended by the Contractor immediately by deploying additional manpower, if required. No additional payment shall be made for such emergency work. • The Company safety procedures required for cleaning of burners/replacement of LPG gas line shall be strictly followed while carrying the above jobs. • All personnel protection equipment/appliances and tools required to perform the job shall be arranged by the Contractor at his own cost. The Company will not supply any tools for carrying out the job under any circumstances. PURCHASES AND PROCUREMENT OF RAW MATERIAL The production of high-quality safe food can only be achieved if good quality raw ingredients that are free from contamination are used. • The first measure to prevent hazards is to buy from reputable suppliers. (Periodic inspection of supplier and his place to be done by officer in charge • In respect of temperature-controlled deliveries, the temperature required on delivery should be specified to the supplier. • All raw materials should be received in storeroom, which should be separate from the food preparation area. Timings of receipt from different vendors are fixed to allow adequate quality check time. Temperature audit during receipt for perishables must be implemented and recorded and same to be presented to Officer-In – Charge on weekly basis ,as these affect the shelf life during storage as well as the end product. • All items must be coded with receipt and use by date to allow maintenance of FIFO (First in First Out). This ensures safe consumption time slots, appropriate quality maintenance and product integrity. • All perishables should be used within a short time especially in hot weather. • The presence of dust and foreign material like stones, hairs, nuts, bolts, wires, staples, feathers, rat droppings, papers, cigarette ends, earrings, fingernails, buttons, pen tops should be seen and removed if found during inspection in cooked /uncooked food will be penalized. • Canned food should have date of manufacture, expiry date and other specifications as given on the packaging. Page 6 of 12 ArcelorMittal Nippon Steel India Limited AM/NS HAZIRA PLANT 27th KM, Surat-Hazira Road,,HAZIRA,394270,Gujarat,India GSTIN 24AAACE1741P1ZN PAN AAACE1741P CIN U27100GJ1976FLC013787 Request for Quotation Number 6000117691 Date 29.07.2024 Submission Date 05.08.2024 Coll Req No AMNS deals with OEMs directly. We are very well equipped in every way to import / buy our goods directly from OEMs from any part of the world in a professional manner. We also use the vast global networks of our parent companies where necessary. We do not welcome any contact from intermediaries or Indian Agents of vendors. We assure all OEMs that you do not need to engage anyone to manage your transactions with us.Kindly respond to our RFQs and deal with our officials directly without involving any agents or intermediaries. Offers of vendors who insist on involving intermediaries in dealings with us could be disqualified. Contact for this RFQ null Ragini Mishra Contact Email Ragini.Mishra@ext.amns.in MATERIALS / SERVICES Please acknowledge receipt of the RFQ And provide your best quote for below given RFQ details. SR. No PR No. PR Item RFQ Item Services for line Item Quantity UOM Technical Details Other Details DELIVERY AREA • Food will not be left open to possible contamination. Arrangements will be made to ensure that food delivery is made in secure areas free from all risks. • Food will be placed 18 inches above the ground, in an area free from contamination. • Paper towels/clean dusters should be used for wiping crockery and dishes. Provided duster coding for each area. • The entire facility, including the floors, walls, ceilings, windows, screens, doors etc. must be cleaned at regular intervals to prevent any accumulation of foreign particles. • All food contact surfaces should be cleaned and sanitized after every use. • All fans and blowers of coolers, freezers, and kitchen and storage areas must be regularly cleaned to prevent buildup of any debris and contamination. • Transportation of all food items is in scope of canteen vendor. • The production area must be thoroughly cleaned at least twice in every 24 hours. The recommended cleaning procedure is a wet wash. • Remove all waste material deposited on the grates and shelves. This will keep drains from clogging and emitting foul smell. • All kitchen equipment must be disassembled, washed and sanitized after use. On-going cleaning must be carried while production is on. This includes frequent removal of garbage in linings for uninterrupted production. • No smoking or pan or tobacco chewing should be allowed in the premises. • No cobwebs or dust should gather on walls, windows, doors and skylights. • Maintain weekly schedule for thorough cleaning. Nominate a day for the purpose and display it prominently same must be documented. • Leftover food items should be condemned as per rules and schedule of powers. • Before storing the store, items should be cleaned so as to remove external and solid contamination. • Insects and other foreign materials like dust, hairs, etc. from cereals, pulses, etc. should be removed before washing. • Dry stores should be stored in airy rooms, and there should be no dampness. Keep some space off from the walls and floors to enable regular cleaning. Do not use damaged, rusty or dented cans for storage. All storage cans should have proper covers. • Scales will be thoroughly cleaned between the weighing of different goods, especially raw products. Separate scales will be provided for raw meat and high- risk foods, each clearly marked for intended use. • Containers used for the receipt, storage or distribution of goods will be kept scrupulously clean and dry. • Steps will be taken to ensure that cross-contamination does not occur during delivery, stock rotation and storage. • New stock will be placed behind/beneath older stock in store or refrigeration, subject to date coding. • Stock will be stored off the floor on racks. Rack s of adequate capacity will be provided for this purpose. • Bare wood will not be used for storage as well as cooking • All opened dry food products and those in inadequate packaging will be stored in pest proof containers that will be maintained scrupulously clean. • Cleaning chemicals and materials will never be stored with or in close proximity to food or food equipment. • Storage containers will be washed clean when empty and allowed to dry. Goods stored in bins will be allowed to run down completely at least weekly, to facilitate regular cleaning. • Drains should not get clogged which leads to foul smell. FOOD PREPARATION Page 7 of 12 ArcelorMittal Nippon Steel India Limited AM/NS HAZIRA PLANT 27th KM, Surat-Hazira Road,,HAZIRA,394270,Gujarat,India GSTIN 24AAACE1741P1ZN PAN AAACE1741P CIN U27100GJ1976FLC013787 Request for Quotation Number 6000117691 Date 29.07.2024 Submission Date 05.08.2024 Coll Req No AMNS deals with OEMs directly. We are very well equipped in every way to import / buy our goods directly from OEMs from any part of the world in a professional manner. We also use the vast global networks of our parent companies where necessary. We do not welcome any contact from intermediaries or Indian Agents of vendors. We assure all OEMs that you do not need to engage anyone to manage your transactions with us.Kindly respond to our RFQs and deal with our officials directly without involving any agents or intermediaries. Offers of vendors who insist on involving intermediaries in dealings with us could be disqualified. Contact for this RFQ null Ragini Mishra Contact Email Ragini.Mishra@ext.amns.in MATERIALS / SERVICES Please acknowledge receipt of the RFQ And provide your best quote for below given RFQ details. SR. No PR No. PR Item RFQ Item Services for line Item Quantity UOM Technical Details Other Details • This being the main part of kitchen, care should be taken to keep it thoroughly clean. • Floor should be regularly mopped, and no washing is allowed in this area during food preparation. • Keep separate utensils and spoons for non -vegetarian and vegetarian food. • Only hot water should be used for floor cleaning after the operation has been completed. Anti-grease detergents should be used for such areas. Packing materials for Snacks/Breakfast/Meal Food graded material to be used for all disposables. Certification must be provide whenever asked. The contractor shall serve Snacks/sweets/ meal duly packed in standard packing materials including foil paper or any other packing material as per the direction of officer in charge. The contractor shall procure the bags/paper bags and packing materials (Aluminum foil) at his own cost. Use of polythene bags is strictly prohibited PERSONAL HYGIENE GUIDANCE FOR FOOD HANDLERS • Half yearly medical examination of all staff must be ensured, and a fitness certificate issued • Skin lesions, boils, rashes, cuts, and discharge from any site are hazardous and can contaminated food with food poisoning bacteria. Staff with diarrhea or vomiting may also contaminate food with food poisoning bacteria. • All the staff handling food must take every precaution to ensure that such germs are not passed on to food. A few simple rules are, therefore, necessary and all who are employed in handling food must abide by them. • Scrupulous personal cleanliness is essential to clean food handling and the highest standard must be achieved and always maintained by those responsible for food storage, preparation, cooking and service. • Protective clothing such as apron, headgear, hand gloves <(>&<)> COVID PPE’s – Mask, Face Shield etc. must be worn before entering and working in food processing area. • Food should be touched by hand only when there is no alternative -and hand cleanliness is the basic rule of hygiene. • Hands and arms must be washed with soap in running hot water and rinsed thoroughly in a wash hand basin designated specifically for such use. • Hands should be thoroughly dried preferably with paper towels. • Nails must be kept short and scrupulously clean and not bitten. Nail varnish is not permitted. • Skin cleanliness is essential therefore a daily bath or shower is recommended. • Feet should be covered with safety shoes. • Food or drink should not be consumed whilst working in food handling areas. • For women, the hair should be contained within a net. • Hats should be scrupulously clean and must be always worn when handling food or in a food room. • Smoking in a food room is not permitted TRAINING <(>&<)> DOCUMENTATIONS • All staff must receive appropriate food and personal hygiene training to ensure that they are able to comply with the hygiene requirements. Initial training should be given on induction and refresher training undertaken on annual basis. The training program must be in written format, in vernacular, and records must be maintained on imparting of training with acknowledgement of staff, Page 8 of 12 ArcelorMittal Nippon Steel India Limited AM/NS HAZIRA PLANT 27th KM, Surat-Hazira Road,,HAZIRA,394270,Gujarat,India GSTIN 24AAACE1741P1ZN PAN AAACE1741P CIN U27100GJ1976FLC013787 Request for Quotation Number 6000117691 Date 29.07.2024 Submission Date 05.08.2024 Coll Req No AMNS deals with OEMs directly. We are very well equipped in every way to import / buy our goods directly from OEMs from any part of the world in a professional manner. We also use the vast global networks of our parent companies where necessary. We do not welcome any contact from intermediaries or Indian Agents of vendors. We assure all OEMs that you do not need to engage anyone to manage your transactions with us.Kindly respond to our RFQs and deal with our officials directly without involving any agents or intermediaries. Offers of vendors who insist on involving intermediaries in dealings with us could be disqualified. Contact for this RFQ null Ragini Mishra Contact Email Ragini.Mishra@ext.amns.in MATERIALS / SERVICES Please acknowledge receipt of the RFQ And provide your best quote for below given RFQ details. SR. No PR No. PR Item RFQ Item Services for line Item Quantity UOM Technical Details Other Details • All food handlers should undertake induction training during their first week of employment. Such training should include: • Personal hygiene and health policy • Avoidance of contamination of food • HSE • MIS for Canteen Operations to be provided as and when asked by the officer In-charge as per the schedule provided. • SOPs related to Canteen Operations to be prepared and implemented in consultation with Officer Incharge. • OCPs related to Canteen Operations to be designed and implemented in consultation with Officer Incharge. PEST CONTROL <(>&<)> COVID SANITIZATION • Pest control <(>&<)> Sanitization measures must be adopted. Daily schedule to be displayed. • All dry goods will be checked at the time of delivery, for pest infestation or damage before being placed into the storage area. • Open dry food will be kept in pest -proof containers with close fitting lids. The lids will be replaced immediately after use. • All stored goods will be kept off the ground and clear of walls, with adequate space between stock to enable regular inspection and cleaning. • To ensure that food premises are maintained free of pests and any reported incidents receive attention • Inspect areas within the food premises that have been previously treated. o Inspect areas within the location that are particularly vulnerable to infestation by pests o Inspect the food premises for any necessary proofing works or items conducive to pest infestations. • Periodic Pest Control activities at HSM-2 <(>&<)> BF-3 will be in scope of AMNS. Service Delivery Expectations: Quality of Food and Beverages: We expect that the food and beverages served in the canteen should be of high quality and meet the standards of our employees. The ingredients used should be fresh and of good quality, and the food should be cooked and served hygienically. We understand that it is not always easy to maintain consistent quality when catering to a large number of people, but we expect you to take all necessary measures to ensure that the food served in the canteen is always fresh, tasty, and nutritious. 2. Variety of Menu: We expect that the canteen menu should offer a variety of options, including vegetarian and non-vegetarian dishes, snacks, and beverages. The menu should be changed regularly to ensure that there is something new for our employees to try. We encourage you to use seasonal ingredients and local produce to create unique and innovative dishes that will appeal to our diverse workforce. 3. Timeliness of Service: We expect that the canteen service should be timely, and the waiting time for food should be minimized. We understand that there might be peak hours when the canteen is busier than usual. Still, we expect that you will manage the queues efficiently and reduce the waiting time for our employees. We suggest that you consider deploying additional staff during busy periods to ensure that our employees are not kept waiting for their meals. 4. Customer Service: We expect that the canteen staff should be polite and courteous, and they should attend to our employees’ needs promptly. They should also be well-groomed and maintain good hygiene practices. We believe that excellent customer service is essential for creating a positive dining experience for our employees. We encourage you to train your staff in customer service skills and ensure that they are well-informed about the dishes on the menu. We also recommend that you display the menu clearly and make it easy for our employees to choose Page 9 of 12 ArcelorMittal Nippon Steel India Limited AM/NS HAZIRA PLANT 27th KM, Surat-Hazira Road,,HAZIRA,394270,Gujarat,India GSTIN 24AAACE1741P1ZN PAN AAACE1741P CIN U27100GJ1976FLC013787 Request for Quotation Number 6000117691 Date 29.07.2024 Submission Date 05.08.2024 Coll Req No AMNS deals with OEMs directly. We are very well equipped in every way to import / buy our goods directly from OEMs from any part of the world in a professional manner. We also use the vast global networks of our parent companies where necessary. We do not welcome any contact from intermediaries or Indian Agents of vendors. We assure all OEMs that you do not need to engage anyone to manage your transactions with us.Kindly respond to our RFQs and deal with our officials directly without involving any agents or intermediaries. Offers of vendors who insist on involving intermediaries in dealings with us could be disqualified. Contact for this RFQ null Ragini Mishra Contact Email Ragini.Mishra@ext.amns.in MATERIALS / SERVICES Please acknowledge receipt of the RFQ And provide your best quote for below given RFQ details. SR. No PR No. PR Item RFQ Item Services for line Item Quantity UOM Technical Details Other Details their meals. 5. Hygiene and Safety: We expect the caterer should maintain high standards of hygiene and safety, and the premises should be clean and well-maintained. The kitchen and food storage areas should be clean and well-organized, and the staff should follow good hygiene practices. We recommend that you conduct regular inspections of your premises and implement a cleaning schedule that ensures that all areas are cleaned thoroughly. We also suggest that you use food-grade cleaning products and ensure that all food is stored and handled correctly to prevent contamination. 6. Sustainability: We expect that the canteen services provided should be sustainable and environmentally friendly. We encourage you to use biodegradable or compostable packaging for the food and drinks served in the canteen. We also encourage you to reduce food waste by implementing proper forecasting mechanism. 7. Feedback Mechanism: We expect the caterer should have a feedback mechanism in place to gather feedback from our employees. This feedback should be used to improve the quality of services provided continuously. We suggest that you implement an online feedback form or suggestion box in the canteen premises to gather feedback regularly. 8. Health and Wellness: We expect that the canteen services should support the health and wellness of our employees. We encourage you to include healthier options such as salads, fruits, and vegetables in the menu. We also suggest that you provide nutritional information about the food items on the menu to help our employees make informed choices. 9. Special Occasions: We expect the caterer should be able to provide special menus and arrangements for occasions such as company events, celebrations, and festivals. Additionally, we expect that you should have a system in place to manage the increased demand during these occasions and ensure that there are no delays or compromise in the quality of service. We also suggest that you have a separate pool of Catering staff for these types of events so that the regular canteen operations are not affected due to this. We also suggest that you have a process in place for taking feedback from our employees after the occasion to make necessary improvements for future events. 10. Quality Assurance: We expect the caterer should have a quality assurance program in place to ensure that the food served is of high quality, fresh, and free from contamination. We suggest that you conduct regular audits of your operations, including food handling, storage, and preparation, to ensure that you meet the required food safety standards. 11. Training of Staff: We expect the caterer to have an effective training process for the staff on various aspects such as food pre paration, hygiene and safety, customer service, and communication. We suggest that the training should be ongoing and should include regular updates and refreshers to keep the staff up to date with the latest innovation, ideas, standards, and regulations. 12. Evaluation of Training Effectiveness: We expect the caterer should have a process in place to evaluate the effectiveness of their staff training program. We suggest that you regularly measure the performance of your staff and use this feedback to assess the effectiveness of your training program. We also suggest that you have a process for addressing any gaps or weaknesses identified through the evaluation and taking corrective action to improve your training program. We believe that regular evaluation of your training program will not only help to improve the skills and performance of your staff but also help to improve the overall quality of service provided to our employees. 13. Housekeeping and Hygiene: We expect the caterer should maintain a high level of cleanliness and hygiene in the canteen area, including the Page 10 of 12 ArcelorMittal Nippon Steel India Limited AM/NS HAZIRA PLANT 27th KM, Surat-Hazira Road,,HAZIRA,394270,Gujarat,India GSTIN 24AAACE1741P1ZN PAN AAACE1741P CIN U27100GJ1976FLC013787 Request for Quotation Number 6000117691 Date 29.07.2024 Submission Date 05.08.2024 Coll Req No AMNS deals with OEMs directly. We are very well equipped in every way to import / buy our goods directly from OEMs from any part of the world in a professional manner. We also use the vast global networks of our parent companies where necessary. We do not welcome any contact from intermediaries or Indian Agents of vendors. We assure all OEMs that you do not need to engage anyone to manage your transactions with us.Kindly respond to our RFQs and deal with our officials directly without involving any agents or intermediaries. Offers of vendors who insist on involving intermediaries in dealings with us could be disqualified. Contact for this RFQ null Ragini Mishra Contact Email Ragini.Mishra@ext.amns.in MATERIALS / SERVICES Please acknowledge receipt of the RFQ And provide your best quote for below given RFQ details. SR. No PR No. PR Item RFQ Item Services for line Item Quantity UOM Technical Details Other Details kitchen, dining area, and washrooms. We suggest that you have a process in place to regularly clean and sanitize the premises, equipment, utensils, and other materials used in food preparation and service. We also suggest that you have a process for monitoring the hygiene and grooming of your staff and ensuring that they adhere to the highest standards of personal hygiene. Additionally, we expect that you should have a process in place to manage waste disposal. We suggest that you have designated bins for different types of waste, and that these bins are emptied regularly and disposed of in an appropriate manner. We expect that you should ensure that their staff maintain high standards of personal hygiene. We suggest that you implement protocols for handwashing, hair restraint, and uniform hygiene to prevent contamination of food. We also suggest that you conduct regular health check-ups for your staff to ensure that they are fit to work. 14. Food Safety Standards: We expect the caterer should comply with all the relevant food safety regulations and standards. We suggest that you conduct regular inspections and audits of your operations to ensure that you meet the required food safety standards. 15. Incident Reporting: We expect that you should have a process in place to report any incidents promptly and accurately to us. This includes any incidents such as food contamination, accidents, or other safety hazards. We recommend that you have a clearly defined incident reporting process that outlines the steps to be taken in case of an incident, including who to notify, what information to include, and the timeframe for reporting. We also expect that you should have a process in place for investigating incidents and providing us with a detailed incident report. The report should include the cause of the incident, the steps taken to address it, and the measures put in place to prevent it from happening again. We believe that prompt and accurate incident reporting is critical in ensuring the safety and wellbeing of our employees, and in maintaining a high standard of service from you. 16.The caterer must submit monthly inventory of all equipment’s, cutleries and crockeries, furniture’s and any other items which is used by them in daily operations in canteens. They should also provide with various MIS report in a scheduled manner or as asked for by the AMNS canteen in charge. 17. The Contractor shall not sell any items (other than food items as prescribed) including Pan, Bidi, Cigarette, Tobacco, Gutka etc. and shall ensure that the employees/workmen employed by the Contractor do not carry and consume such materials/items. Additionally, we expect that caterer should have a system in place to ensure that the food is stored and handled safely, and that the kitchen and storage areas are clean and hygienic. We also suggest that you follow all necessary food safety regulations and have a process for regularly checking the quality and freshness of the ingredients used in preparing the food. Payment Terms: CONTRACTOR shall raise monthly running account bill on actual attendance and the due payment shall be paid within 30 days from the date of receipt of duly certified bill by officer in charge after deduction of applicable taxes/ duties/ levies as per GCC. Backup documents like copy of attendance sheet of workers / Area Covered shall be enclosed with the bill. Notwithstanding the release / payment of bills by AM/NS India to the contractor, the contractor shall ensure that the payment of wages and other statutory within time limit. There shall not be linkage between release / payment of the bill by the AMNS India to the contractor and the payment of wages / other dues by the contractor to his worker. Page 11 of 12 ArcelorMittal Nippon Steel India Limited AM/NS HAZIRA PLANT 27th KM, Surat-Hazira Road,,HAZIRA,394270,Gujarat,India GSTIN 24AAACE1741P1ZN PAN AAACE1741P CIN U27100GJ1976FLC013787 Request for Quotation Number 6000117691 Date 29.07.2024 Submission Date 05.08.2024 Coll Req No AMNS deals with OEMs directly. We are very well equipped in every way to import / buy our goods directly from OEMs from any part of the world in a professional manner. We also use the vast global networks of our parent companies where necessary. We do not welcome any contact from intermediaries or Indian Agents of vendors. We assure all OEMs that you do not need to engage anyone to manage your transactions with us.Kindly respond to our RFQs and deal with our officials directly without involving any agents or intermediaries. Offers of vendors who insist on involving intermediaries in dealings with us could be disqualified. Contact for this RFQ null Ragini Mishra Contact Email Ragini.Mishra@ext.amns.in MATERIALS / SERVICES Please acknowledge receipt of the RFQ And provide your best quote for below given RFQ details. SR. No PR No. PR Item RFQ Item Services for line Item Quantity UOM Technical Details Other Details Shut down / exigency support. The site manager should cooperate and support on any emergency even beyond defined scope of work. Non-cooperation during critical times will be disadvantage in contract continuity / renewal Contractor should spell out emergency / exigency situation and should mandatorily facilitate necessary support during such period to ensure continuity as usual. Indiscipline, any disruptive phenomenon experience / witnessed by any contractor staff will result in immediate expulsion. The Unit Manager of the site is responsible to attend staff related emergencies <(>&<)> maintain disciplinary order. Accommodation and transportation Accommodation and transportation of all canteen staff is entirely in vendor’s scope. Cleanliness, upkeep <(>&<)> maintenance of staff rest rooms <(>&<)> accommodations shall be the responsibility of the Caterer. Note: Currently AMNS has provided accommodation for 141 staff unconditionally where in the organization has provided accommodation to the caterer even though it was not specifically stated in the Scope of Work (SOW). This decision was made to facilitate the smooth execution of the operations and to ensure that the caterer can carry out their duties effectively without having to worry about finding suitable accommodation on their own. Due to future exigency AMNS may withdraw the accommodation provided currently. Caterer has to make his own arrangements for accommodation and transportation for additional manpower and his entire staff In 6 months of time. Penalty as decided by Administration Department, will be imposed on the caterer S. No. Parameter Measure Penalties Remark 1 Delay in lunch/dinner/breakfast/tea distribution as per scheduled time. No’s Up to Rs. 500/- per 10 Min. Regular and daily basis tracking with documentation 2 Non- Delivery of Food <(>&<)> Beverages No’s 1. Rs.5,000/- per incident. 2. Rs.10, 000/- for repeat incident. Regular and daily basis tracking with documentation 3 Shortage of Food No’s 1. Rs.5,000/- per incident. 2. Rs.10, 000/- for repeat incident. Regular and daily basis tracking with documentation 4 If found insect/hair/stone/foreign body in food No’s 1. Rs.2,000/- per incident. 2. Rs.5, 000/- for repeat incident. 3. Warning in writing. 4. Action as per investigation by canteen In-Charge. Regular and daily basis tracking with documentation 5 Deviation in approved brand without written approval No’s 1. Rs 10000/- per incident as per investigation by canteen In-Charge. Check with approved list. 6 Change in decided menu without written approval No’s 1. Rs 5000/- per incident <(>&<)> Action as per investigation by canteen In-Charge. Check with approved Menu for the week. 7 Cleanliness in Kitchen, store, Dining hall, Dish wash area <(>&<)> Hand wash area No’s 1. Rs.5,000/- per incident. 2. Rs.10, 000/- for repeat incident. Check list 8 Inventory of kitchen utensils (OPEX Items) Nos Permissible limit for damage/missing 3% half yearly. In case of deviation, vendor will replace the shortfall of same brand at his own cost. This will be based on the Page 12 of 12 ArcelorMittal Nippon Steel India Limited AM/NS HAZIRA PLANT 27th KM, Surat-Hazira Road,,HAZIRA,394270,Gujarat,India GSTIN 24AAACE1741P1ZN PAN AAACE1741P CIN U27100GJ1976FLC013787 Request for Quotation Number 6000117691 Date 29.07.2024 Submission Date 05.08.2024 Coll Req No AMNS deals with OEMs directly. We are very well equipped in every way to import / buy our goods directly from OEMs from any part of the world in a professional manner. We also use the vast global networks of our parent companies where necessary. We do not welcome any contact from intermediaries or Indian Agents of vendors. We assure all OEMs that you do not need to engage anyone to manage your transactions with us.Kindly respond to our RFQs and deal with our officials directly without involving any agents or intermediaries. Offers of vendors who insist on involving intermediaries in dealings with us could be disqualified. Contact for this RFQ null Ragini Mishra Contact Email Ragini.Mishra@ext.amns.in MATERIALS / SERVICES Please acknowledge receipt of the RFQ And provide your best quote for below given RFQ details. SR. No PR No. PR Item RFQ Item Services for line Item Quantity UOM Technical Details Other Details discussion with admin officer As per quarterly inventory 9 Quality of food No’s 1. Rs 5000/- as per investigation by canteen In-Charge, Feedback Register and Canteen Committee. Canteen Committee. 10 Staff personal hygiene, Staff without Uniform/Proper Grooming Standards No’s 1. Penalty of Rs. 5000/- per inspection. 2. Penalty of Rs.10,000/- for repeat incident Daily Inspection 11 Shortage of Manpower No’s 1. Warning in writing. 2. Penalty on basis of actual attendance – 100 – 98 percent –Rs. 45000/- 98-96 percent - Rs. 90000/- 96-94 percent – Rs. 135000/- 94-90 percent – 225000/- 90-85 percent – 330000/- 85-80 percent – 440000/- Less than 80 percent – 700000/- Regular and daily basis tracking with documentation 12 Performing duty under influence of intoxicants No’s 1. Confirmatory medical check-up. 2. Immediate removal of person from company site. 3. As per company security <(>&<)> safety guideline Health checkup <(>&<)> Security. 13 Act of Indiscipline while on duty, No’s Warning and action as per investigation by canteen In-charge/management Will be blacklisted immediately from the premises. Rs 50000 penalties to vendor. 14 Deviation in statutory compliances by Canteen Vendor No’s Rs. 10 ,000/- for 1st incident Rs. 25,000/- for repeated incident Monthly Basis 15 Damage/Loss of Company Property Value 1. Cost of damaged item. 2. Rs 10000/- upon investigation for lack of services As <(>&<)> when loss occurs <(>&<)> discretion of management after joint investigation. 16 POSH Misconduct by any employee Action as per POSH Committee investigation Will be blacklisted immediately from the premises. Rs 50000 penalties to vendor. 17 Safety Violations No’s As per safety terms <(>&<)> conditions Monthly Basis 18 Raw material found expired Rs. 5000 per incident Rs. 10000 per repeat incident Monthly Basis 19 Misbehavior with customers during serving Rs. 5000 per incident Rs. 10000 per repeat incident Monthly Basis 20 Equipment maintenance not done as per schedule Rs. 5000 per incident Rs. 10000 per repeat incident Monthly Basis